My wife went in for a touch up to her extended nails. The owner Tricialee Riley told her that the nail extensions needed to be replaced and that she would offer them at the removal and the new set at 50% off.
She asked my wife to come in yesterday and get her old extensions removed and also set up an appointment for today to put on the new ones.
Yesterday the lady who was removing them took an hour to remove them. So my wife paid 50% of the rate of 10$ and left.
Today morning the owner calls up and says that the removal took too long etc and now she will not offer the 50% discount.
When my wife told her that this is not an hourly rate job but a service provided and if her lady took an hour, she is not to be blamed for it.
The owner told her, to either pay full price today or cancel the appointment. My wife canceled the appointment. The money involved is not the issue here. Principle is.
a) The owner of Polish Bar of Brooklyn did not tell my wife that you did not have the requisite experience and expertise to deal with her nail extensions. If you did not possess the technical know how, say so. Don’t lead her on a wild goose chase just to get her business.
b) If you agree to do a job, do it till the end. Don’t quit on the customer half way and tell them to find their own way after you screw up.
c) If you offer a discount, stick to it. The actual cost of the services is not the issue. The principles are.
The owner was obnoxious and for sure, my wife will never go to this place again.
As a note, my wife says that this place is way more expensive than its Manhattan equals.
And with that extra money you pay, you would at least hope to get a reasonable decent owner, who is interested in doing business and not shafting the customer.
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